Adagio Water Features: Maintenance Tips (2025)

TROUBLESHOOTING:

Before troubleshooting any concerns with your Adagio Water Feature, we recommend reviewing the 3D step-by-step instructions available through the BILT app on your smartphone, or the written instructions provided here, as these resources address most common questions.

Below are several frequently asked questions and their corresponding solutions:

MAINTENANCE: (Click Here To Watch Video On Cleaning Your Fountain)

Your Adagio Water Feature is designed to be simple to maintain.

• When filling the feature, keep the water level above the pump and below the top of the black liner.
  Important: Do not fill the feature while it is running. Doing so will cause the liner to overfill, allowing water to seep between the liner and trim, which will cause it to leak out of the bottom.
• About twice a year, remove the water from the liner and wipe it clean with a soft rag to remove accumulated dust and sediment.
• If you’d like to clean the water, you may add up to three drops of liquid bleach when filling. Do not exceed this amount, as it may permanently discolor the stone.

"LEAKY TRAY" (Click Here To Watch Video About "Leaky Trays")

All Adagio Water Features include a durable black plastic liner inside the lower tray, which is double-tested to ensure it is leak-free.

To avoid water escaping:

• Fill carefully to prevent water from rising above the top edge of the liner. Overfilling allows water to seep between the liner and trim and will eventually leak out through a bottom corner. If this occurs, empty the tray, allow it to dry completely, and refill without exceeding the liner height.
• To minimize the chance of overfilling, pour water onto the middle section of the surface just above the tray, and only when the feature is off.

There is a simple test to see if your liner is leaking:

• Empty the tray.
• Remove the tray from the wall.
• Flip it upside down and let it dry for 24 hours.
• Return it to the upright position on a flat surface.
• Fill with a few inches of water and let it sit for several hours.
• Inspect the bottom corners for any signs of leaking.
  • If the bottom is leaking, there is an issue with the liner and you should contact Adagio for further assistance. 
  • If it is not leaking, check your water flow for any splashing and make the necessary adjustments to eliminate that.  

EVEN WATER FLOW (Click Here To Watch Video About Water Flow)

• Ensure the water distribution unit is level.
• Use the supplied Scotch-Brite pad to lightly clean the stone surface of the water feature. *Skip this step for mirror/glass surfaces*
• Use the Scotch-Brite pad to clean the top ridge and front face of the copper distribution unit. *Never use the pad on the hood or tray*
• Inside the copper distribution unit, you’ll find a white plastic baffle with copper adjustment tabs on the top and bottom:
  • The top tabs are used as handles to take the baffle out, as well as keep it in place while the water is running.
  • The bottom tabs are used to control the water flow and the baffle needs to be taken out of the distribution unit to access these. 
    • If you need more water to the right, slightly raise the right tab. 
    • If you need more water to the left, slightly raise the left tab.
    • If you need more water in the center, bend both tabs downward toward the middle.
    • Adjustments may require multiple attempts to achieve your desired flow. 

PUMP (Click Here To Watch Video About Replacing Your Pump)

Pump not working? Check the following -

• Confirm the water feature is plugged into a standard (non-GFCI) electrical outlet.
• Ensure the feature is switched on.
  • The Waters/Creek models use an on/off switch located on top of the light bar.
  • All other wall mounted models use a pull chain on the left side of the light bar.
    • Pull 1: Pump only
    • Pull 2: Lights only
    • Pull 3: Pump + Lights
    • Pull 4: Off

Important: The pump must remain fully submerged at all times. Operating a dry or partially dry pump will cause it to burn out and void the pump warranty.

SPLASHING: (Click Here To Watch Video About Eliminating or Avoiding Splashing)

Your water feature is designed to operate without splashing. To ensure splash-free performance:

• Keep pebbles away from the surface where water falls to prevent water from bouncing off the stones.
• Adjust the splash guard shelf so it sits approximately ⅛ inch from the main surface, allowing water to fall directly into the liner below.
• If water splashes off a small ridge on the stone or surface, gently smooth the ridge using a Scotch-Brite pad, sandpaper, or a chisel. This helps restore smooth water flow.

For additional videos and helpful tips, please visit our FAQ page.